REFUND &CANCELLATION

Due to the extensive planning, venue blocking, resource allocation, and operational preparation involved, confirmed corporate bookings, private screenings, and event reservations are generally non-refundable.

• Cancellations made within the agreed notice period may be eligible for partial credit or rescheduling, subject to management approval.
• Requests received after operational commitments have commenced may not qualify for refunds.
• Date modifications are subject to venue availability and operational feasibility.

Advertising campaigns, sponsorships, in-cinema branding, digital promotions, and experiential activations involve advance planning, inventory allocation, creative deployment, and media commitments.

• Payments made toward confirmed advertising or partnership campaigns are generally non-refundable.
• In the event of campaign modifications, Connplex may offer equivalent inventory, alternative placements, or revised campaign schedules at its discretion.

Connplex provides comprehensive support to developer and franchise partners. Commercial site audits and analytical audits require early resource planning.

• Fees paid toward franchise evaluations, feasibility studies, consultation services, project assessments, business development support, or related professional services are non-refundable once the engagement process has commenced.

For specialized technical advisory, cinema design setups, and execution monitoring, deliverables are tied to commercial milestones.

• For consulting, operational advisory, technology implementation, and project management services, refunds are not applicable for work already completed, delivered, or initiated under agreed commercial terms.

In rare operational circumstances, Connplex guarantees business protection and alternative solutions to ensure business continuity.

• In rare situations involving force majeure events, venue unavailability, regulatory restrictions, or circumstances beyond reasonable control, Connplex may offer alternative solutions including rescheduling, service credits, or mutually agreed commercial adjustments.

We work to ensure secure transactions and rapid resolution of payment discrepancies across all payment channels.

• If a payment is processed successfully but the corresponding service engagement is not confirmed, the amount will be reviewed and, where applicable, refunded to the original payment method within the standard banking timeline.