PRIVACYPOLICY
At Connplex Cinemas Limited, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
01. INFORMATION WE COLLECT
To process bookings and transactions, we may collect information related to your movie reservations, such as selected cinemas, show timings, seat preferences, booking history, payment references, and purchase records. We also automatically collect certain technical and usage information, including your IP address, browser type, referral sources, operating system, app version, and interactions with our website or application. This information helps us improve platform performance, security, and user experience. We may collect your preferences regarding promotional offers, newsletters, movie alerts, and marketing communications. We may also collect information related to reward points, coupon usage, referral programs, gift cards, or promotional campaigns. Additionally, we may collect approximate location information to display relevant cinemas, movie listings, and location-based services.
02. HOW WE USE YOUR INFORMATION
Please note that Connplex may sell, share, or transfer personally identifiable information about its customers to any successor in interest, such as in the event the Company is sold to a third party. Additionally, we may disclose your personally identifiable information where required by law or in response to requests from law enforcement authorities related to criminal investigations or from civil or administrative authorities in connection with pending cases or investigations. We use your information to personalize your cinema experience, recommend movies, process transactions, issue tickets, provide requested services, send important updates, promotional offers, and newsletters (with an option to opt out at any time), as well as to analyse user behaviour, improve our services, troubleshoot issues, and optimize the performance of CONNPLEX CINEMAS.
03. COOKIES & TRACKING TECHNOLOGIES
Connplex uses cookies, pixels, analytics tools, and similar technologies to enhance website functionality, analyze traffic, improve user experience, and personalize content and promotions. Users may disable cookies through their browser settings; however, certain features of the platform may not function properly as a result.
04. PAYMENT SECURITY
We implement reasonable technical and organizational security measures to help protect transaction information and ensure secure payment processing. However, all payment transactions are subject to the privacy policies and security practices of the respective payment service providers.
05. SHARING OF INFORMATION
Connplex may share information with trusted third-party service providers, including payment gateway partners, technology providers, hosting partners, analytics vendors, and marketing agencies, strictly for operational and service-related purposes. Information may also be disclosed when required by law, regulatory authorities, or in connection with business restructuring, mergers, or legal proceedings. Connplex does not sell personal information to third parties.
06. MOBILE APPLICATION PERMISSIONS
The Connplex mobile application may request access to certain device permissions such as notifications, storage, camera, or location services in order to enhance platform functionality and customer experience. Users may manage or revoke such permissions through their device settings at any time.
07. DATA SECURITY
Connplex follows reasonable technical, administrative, and security measures to protect user information against unauthorized access, misuse, alteration, disclosure, or destruction. These measures are designed to maintain the confidentiality, integrity, and security of personal information processed through our platform. While we strive to use commercially acceptable safeguards to protect user data, no method of electronic transmission, storage, or processing over the internet can be guaranteed to be completely secure. Accordingly, Connplex cannot guarantee absolute security of information shared through its platforms.
08. YOUR RIGHTS & CHOICES
Users may request access to their personal information, correction of inaccurate information, deletion of data where applicable, or opt out of promotional communications and marketing messages. Such requests may be submitted using the contact details provided below.
09. DATA RETENTION
Connplex retains personal information only for as long as necessary to fulfill operational, legal, regulatory, security, and business requirements.
10. CHILDREN’S PRIVACY
Connplex services are not intended for children below the age of 13 without parental or guardian supervision. Connplex does not knowingly collect personal information from children.
11. THIRD-PARTY LINKS
The Connplex website or applications may contain links to third-party websites or services for user convenience. Connplex is not responsible for the privacy practices, policies, or content of such external platforms.
Connplex may revise or update this Privacy Policy from time to time. Updated versions will be published on this page along with the revised effective date. Continued use of the platform after such changes constitutes acceptance of the updated policy.
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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: